First and foremost, we would like to thank you for using our services so far, and we want to let you all know that we are open for business ONLY Click & Collect until further advised by the state and federal government.
Drop-off / Send / Contactless Collection
Shop online service or send by post
Pick up(contactless) or have it delivered by post or courier
Send you item or drop-off contactless
We will contact you once we receive your item and will send you quote or invoice
We will notify you once your item is ready with SMS
Contactless collection or have your item posted
If you decide to come, and do the contactless drop off, on the doors of our workshop, you will find a form and plastic bag. You will complete the form with necessary info and put it in the post opening on the doors. Once we open the bag, we will contact you with the quote or options for the repair. For the security of the items you are bringing, your drop offs are under the video surveillance.
Migitech’s team is taking an active response to the growing fears around the spread of coronavirus (COVID-19), and we would like to reassure our valued customers that we are taking serious, responsible and proactive measures by following official government health guidelines.
We approach every job seriously. Once it arrives, we disinfected it as well as when we put it repaired in the box to be shipped out/couriered.
For our customers who wish to use our contactless drop off and Collection service, we suggest using courier (www.interparcel.com.au) or post your item with express overnight trackable Post. When we ship it back to you, we use Express Post with signature on delivery, or (Melbourne for same day repair ) we use https://www.zoom2u.com.au/
We are also now equipped with the HiTech’s Air Reactor machine on our premises that filters our air and kills bacteria and viruses in the air, and as recently (16/03/2020) proven by British scientists and published in The New England Journal of Medicine (https://www.hitechairreactor.com/corona-virus-test-results) that it kills over 90% of Coronaviruses.
Our usual high cleanliness and hygiene standards we will be continuing too:
✅ All glasses will be ultrasonically cleaned and adjusted
✅ All watches received or brought to our workshop will continue to be ultrasonically cleaned (depending of the brand and specifications- some only bracelets, or when overhauled movement will be out and the case will be cleaned also)
✅ Hand sanitisers are used often and are also placed in reception area for your convenience.
✅ All technicians will maintain personal hygiene between jobs by washing and sanitizing their hands thoroughly.
✅ All invoices will be emailed as opposed to printed hard copies
✅ Social distancing practices as outlined by the federal authorities.
We thank you for your ongoing support during these difficult times and we are committed to providing you the very best customer service possible.